Shipping Policy

Last updated: 4 October 2026

Thank you for shopping with ERGOLISTIC. We aim to make receiving your order as simple and reliable as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, product launches, promotional periods or other high-volume periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Shipping

Estimated delivery times after dispatch are generally:

• Metro areas: approximately 2–7 business days

• Regional and remote areas: approximately 4–10 business days

Delivery times are estimates only and may vary depending on your location, courier network conditions, public holidays, weather events and other circumstances outside our control.

Any applicable shipping charges will be displayed at checkout before payment is completed.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking has not updated for several business days, please contact us at support@ergolistic.com and we will assist you.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all delivery information provided at checkout is accurate.

If you notice an error in your shipping address, please contact us as soon as possible at support@ergolistic.com.

We will do our best to update your details before the order is dispatched. However, once an order has been handed to the courier, we cannot guarantee that the delivery address can be changed.

ERGOLISTIC is not responsible for orders delivered to an incorrect address supplied by the customer.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address.

Delivery Delays

While we aim to have all orders delivered within the estimated timeframe, courier delays may occasionally occur.

Delivery estimates are not guaranteed, and ERGOLISTIC is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, weather events, public holidays, natural disasters, customs processing or incorrect delivery information.

If your order appears to be significantly delayed, please contact us and we will assist with investigating the shipment.

Lost or Missing Parcels

If your tracking information shows that your parcel has not arrived within a reasonable period after the expected delivery date, please contact support@ergolistic.com.

We will work with the courier to investigate the shipment.

If a parcel is confirmed as lost in transit, we will work with you to provide an appropriate resolution. If tracking shows that an order has been successfully delivered but you cannot locate it, please check:

• Around your property and any safe-drop locations

• With other members of your household

• With neighbours or building management

• Your local post office or courier depot

You should also contact the courier directly using the tracking information provided.

Authority to Leave

Depending on the courier and delivery service selected, your parcel may be left in a safe location if nobody is available to receive it.

Where available, customers may be able to provide delivery instructions directly through the courier's tracking service.

ERGOLISTIC cannot guarantee that couriers will follow specific delivery instructions.

Returned-to-Sender Parcels

If a parcel is returned to us because of:

• An incorrect or incomplete address

• Failure to collect the parcel

• Repeated unsuccessful delivery attempts

• Refusal of delivery

we will contact you after the parcel has been returned.

Additional shipping charges may apply if you would like the order to be resent.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible at support@ergolistic.com.

Please include:

• Your order number

• A description of the issue

• Photos of the packaging

• Photos or videos showing any damage to the product

We will assess the issue and provide an appropriate solution.

International Shipping

Where international shipping is available, estimated delivery times will vary depending on the destination and shipping service.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees or other charges imposed by their local authorities.

These charges are not controlled by ERGOLISTIC and, unless otherwise stated at checkout, are the responsibility of the customer.

International shipments may also experience delays during customs clearance.

Pre-Orders

Products listed as pre-orders will display an estimated dispatch timeframe on the relevant product page.

Pre-order dates are estimates and may change due to manufacturing, freight or supplier delays.

If there is a significant change to the estimated dispatch date, we will endeavour to notify affected customers.

Multiple-Item Orders

If your order contains multiple products, items may occasionally be shipped separately depending on stock availability or fulfilment location.

If your order is split into multiple shipments, you may receive more than one tracking number.

Questions About Shipping

If you have any questions about your order or delivery, please contact us:

Email: support@ergolistic.com

Brand: ERGOLISTIC

We aim to respond to customer enquiries as quickly as possible during business days.